| Service Name: | EXECUTIVE DIRECTOR'S HELPLINE |
|---|---|
| Description of Service: | This service particularly deals with request, queries and/ or referrals through Short Message System (SMS). |
| Office or Division | Emergency 911 National Office |
| Classification | Complex |
| Type of Transaction | G2C |
| Who may avail | General Public |
| Fees to be paid | Free of Charge |
| DOCUMENTARY REQUIREMENT | CLIENT ACTION (Detailed Steps) | AGENCY ACTION (Detailed Steps) | PERSON-IN-CHARGE | PROCESSING TIME |
|---|---|---|---|---|
| 1. Short Message System (SMS) | Send Message through the Executive Director's HelpLine | Receive / record documents / phone calls / on-line | Administrative Personnel | 1 m |
| Send notice of receipt | Administrative Personnel | 5 m | ||
| SMART/TALK ‘N TEXT/SUN: 09323180440 | Evaluate documents / queries, Requests / complaints | Executive Director | 15 m | |
| GLOBE/TOUCH MOBILE: 09665000299 | Refer / endorse / queries / request / complaints to appropriate office or offices | Executive Director | 30 m | |
| Follow-up / monitor status of complaints / requests or queries | Administrative Personnel | 1 wd | ||
| Provide official feedbacks to Client | Administrative Personnel | 1 wd |
-= END OF TRANSACTION =-