Service Name:EXECUTIVE DIRECTOR'S HELPLINE
Description of Service:This service particularly deals with request, queries and/ or referrals through Short Message System (SMS).
Office or DivisionEmergency 911 National Office
ClassificationComplex
Type of TransactionG2C
Who may availGeneral Public
Fees to be paidFree of Charge
DOCUMENTARY REQUIREMENTCLIENT ACTION
(Detailed Steps)
AGENCY ACTION
(Detailed Steps)
PERSON-IN-CHARGEPROCESSING TIME
1. Short Message System (SMS)Send Message through the Executive Director's HelpLineReceive / record documents / phone calls / on-lineAdministrative Personnel1 m
Send notice of receiptAdministrative Personnel5 m
SMART/TALK ‘N TEXT/SUN: 09323180440Evaluate documents / queries, Requests / complaintsExecutive Director15 m
GLOBE/TOUCH MOBILE: 09665000299Refer / endorse / queries / request / complaints to appropriate office or officesExecutive Director30 m
Follow-up / monitor status of complaints / requests or queriesAdministrative Personnel1 wd
Provide official feedbacks to ClientAdministrative Personnel1 wd

-= END OF TRANSACTION =-