| Service Name: | ESTABLISHMENT OF LOCAL CALL CENTER |
|---|---|
| Description of Service: | This service particularly deals with request, queries and/ or referrals on matters related to the establishment of Local Call Centers. |
| Office or Division | Emergency 911 National Office |
| Classification | Highly Technical |
| Type of Transaction | G2G |
| Who may avail | Local Government Units |
| Fees to be paid | Free of Charge |
| DOCUMENTARY REQUIREMENTS | CLIENT ACTION (Detailed Steps) | AGENCY ACTION (Detailed Steps) | PERSON-IN-CHARGE | PROCESSING TIME |
|---|---|---|---|---|
| 1. Letter of Intent (Original) for the Establishment of Local Call Center (LCC) | Submit pertinent documents to E911NO. | Receive/ Record/ Evaluate the Letter of Intent for the Establishment or Confirmation to the Establishment of Local Call Center (LCC) address to the Chairperson of the Emergency 911 Commission through the Executive Director of Emergency 911 National Office with the appropriate Sangguniang Resolution passed for that purpose | Administrative Personnel | 1 wd |
| 2. Proposed Legal, Administrative, Operational, and technical documents and system architecture | Submit pertinent documents to E911NO. | Receive/ Record/ Evaluate the Proposed Organizational Structure • Legal Documents • Administrative Documents • Operational Documents • Technical Documents • System Architecture | Administrative Personnel | 10 wd |
| 3. Letter of Request for Training and Certification Course | Submit pertinent documents to E911NO. | Receive/ Record/ Evaluate the Letter of Request for Training and Certification Course addressed to the Chairperson of the Emergency 911 Commission through the Executive Director of Emergency 911 National Office. • Basic Call Handling Training • Emergency Telecommunicator’s Certification Course | Administrative Personnel | 5 wd |
| 4. Notice of Activation of LCC | Submit pertinent documents to E911NO. | Receive/ Record/ Evaluate the Notice of Activation or GO-LIVE of the Emergency 911 System addressed to the Chairperson of the Emergency 911 Commission through the Executive Director of Emergency 911 National Office. | Administrative Personnel | 5 wd |
-= END OF TRANSACTION =-