Service Name: ESTABLISHMENT OF LOCAL CALL CENTER
Description of Service:This service particularly deals with request, queries and/ or referrals on matters related to the establishment of Local Call Centers.
Office or DivisionEmergency 911 National Office
ClassificationHighly Technical
Type of TransactionG2G
Who may availLocal Government Units
Fees to be paidFree of Charge
DOCUMENTARY REQUIREMENTSCLIENT ACTION
(Detailed Steps)
AGENCY ACTION
(Detailed Steps)
PERSON-IN-CHARGEPROCESSING TIME
1. Letter of Intent (Original) for the Establishment of Local Call Center (LCC)Submit pertinent documents to E911NO.Receive/ Record/ Evaluate the Letter of Intent for the Establishment or Confirmation to the Establishment of Local Call Center (LCC) address to the Chairperson of the Emergency 911 Commission through the Executive Director of Emergency 911 National Office with the appropriate Sangguniang Resolution passed for that purposeAdministrative Personnel1 wd
2. Proposed Legal, Administrative, Operational, and technical documents and system architectureSubmit pertinent documents to E911NO.Receive/ Record/ Evaluate the Proposed Organizational Structure
• Legal Documents
• Administrative Documents
• Operational Documents
• Technical Documents
• System Architecture
Administrative Personnel10 wd
3. Letter of Request for Training and Certification CourseSubmit pertinent documents to E911NO.Receive/ Record/ Evaluate the Letter of Request for Training and Certification Course addressed to the Chairperson of the Emergency 911 Commission through the Executive Director of Emergency 911 National Office.
• Basic Call Handling Training
• Emergency Telecommunicator’s Certification Course
Administrative Personnel5 wd
4. Notice of Activation of LCCSubmit pertinent documents to E911NO.Receive/ Record/ Evaluate the Notice of Activation or GO-LIVE of the Emergency 911 System addressed to the Chairperson of the Emergency 911 Commission through the Executive Director of Emergency 911 National Office.Administrative Personnel5 wd

-= END OF TRANSACTION =-