Service Name: EMERGENCY CALL MANAGEMENT
Description of Service:This service particularly deals with request for emergency response.
Office or DivisionNational Call Center
ClassificationSimple
Type of TransactionG2C
Who may availGeneral Public
Fees to be paidFree of Charge
DOCUMENTARY REQUIREMENTCLIENT ACTION
(Detailed Steps)
AGENCY ACTION
(Detailed Steps)
PERSON-IN-CHARGEPROCESSING TIME
1. Emergency Call to 911 HotlineCall 911Receive/ Validate / Record incoming callsEmergency TeleCommunicator2 m
Relay/ handle / manage legitimate callsEmergency TeleCommunicator2-3 m
Monitor the progress or response timeEmergency TeleCommunicator10 m
Prepare narrative report and close caseEmergency TeleCommunicator5 m

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