| Service Name: | EMERGENCY CALL MANAGEMENT |
|---|---|
| Description of Service: | This service particularly deals with request for emergency response. |
| Office or Division | National Call Center |
| Classification | Simple |
| Type of Transaction | G2C |
| Who may avail | General Public |
| Fees to be paid | Free of Charge |
| DOCUMENTARY REQUIREMENT | CLIENT ACTION (Detailed Steps) | AGENCY ACTION (Detailed Steps) | PERSON-IN-CHARGE | PROCESSING TIME |
|---|---|---|---|---|
| 1. Emergency Call to 911 Hotline | Call 911 | Receive/ Validate / Record incoming calls | Emergency TeleCommunicator | 2 m |
| Relay/ handle / manage legitimate calls | Emergency TeleCommunicator | 2-3 m | ||
| Monitor the progress or response time | Emergency TeleCommunicator | 10 m | ||
| Prepare narrative report and close case | Emergency TeleCommunicator | 5 m |
-= END OF TRANSACTION =-